Move or Close Account

Moving Your Account

If you are moving to another address within Espanola, Massey & Webbwood you can change your account by calling our office at 705-869-2771 with the following information:

• your name, address, and telephone number
• whether you are a tenant or owner
• your utility account number
• your new address and telephone number
• the final date the meter should be read at your existing address and the initial date the meter should be read at your new address
• Change of Occupancy fee of $30.00 plus HST will apply

Closing Your Account

You can close your account by calling 705-869-2771 at least 2 working days prior to your move. We will need to know:

• your name, address, and telephone number
• your utility account number
• whether you are a tenant or owner
• the final date on which the meter should be read, and what arrangements, if any, are required to access the meter.
• a forwarding address for your final bill
• the name of the new occupant or landlord if you are a tenant