Moving, Renting, or Purchasing a new property?

To open a residential account with us, you will need to call our Customer Service office at 705-869-2771.

The process is simple.

  1. Please provide the following information for service requirements including 
    some form of personal identification, your telephone number, complete address (and your landlord's if applicable), and the date your service is to begin.
  2. A security deposit will be required unless you had a hydro account previously, either with us or another hydro utility, and had a satisfactory payment record. In this case, we may waive the deposit. See our Security Deposit Policy for additional information.

One of our Customer Accounts Specialists is available to help or answer any questions you may have. Call 705-869-2771 or email

Please review our Conditions of Service