Start, Stop, Move Account
Start, Stop or Move Your Service
Whether you’re moving in, moving out, or transferring service within Espanola Regional Hydro’s service area, we’re here to make the process simple and smooth.
Please submit the appropriate request at least 48 business hours before your service change date.
Opening a New Account
New to Espanola Regional Hydro?
If you are new to Espanola Regional Hydro and have not previously had an account with us before, you’ll need to complete our New Service Agreement to start your new service. To open a new residential or business account with us, use the one of our Online Forms below or contact our Customer Service Team.
The process is simple.
- Review our Conditions of Service
- Provide the required information for service
- Setup Fee: $30 + HST
- Security Deposit: May be required (waived under certain conditions)
Moving Your Account
Already a customer and moving within our service area?
Let us know your a few details and we’ll handle the rest! You can use the Online Form below or contact our Customer Service Team.
- Setup Fee: $30 + HST
- Security Deposit: May be required (waived under certain conditions)
Closing Your Account
Leaving Espanola Regional Hydro’s service area?
You’ll need to cancel your account and arrange for final billing. You can use the Online Form below or contact our Customer Service Team.
- Final Bill: Will be sent to your forwarding address
Need Help or Have Any Questions
One of our Customer Accounts Specialists is available to help or answer any questions you may have. Call 705-869-2771 or email customerservice@erhydro.com
Please review our Conditions of Service
Quick Links
New Distribution System Capacity Maps to Support Energy Planning
The Ontario Energy Board (OEB) has announced a phased approach to providing customers with access to electricity distribution capacity maps.
In response to the November 2023 Letter of Direction, the OEB is implementing the Distribution System Capacity Information Map – Phase 1 (EB-2019-0207). This initiative allows customers to access real-time information on available system capacity at stations and feeders, improving transparency and planning for energy needs.
What is it?
The Distribution System Capacity Information Map is a tool developed to help Local Distribution Companies (LDCs) share data on their electrical systems' available capacity, including substations and feeders.
Why is it important?
By providing open access to capacity information, this initiative benefits customers such as:
- Electric Vehicle (EV) charging providers – helping them identify optimal locations for new charging stations
- Distributed Energy Resources (DER) developers – supporting informed decisions on where to deploy energy storage, solar, or other distributed energy solutions
- With this data, stakeholders can plan efficiently, optimize infrastructure investments, and enhance the reliability of the electrical grid
Espanola Hydro Capacity Map
As part of this initiative, Espanola Hydro has launched its own capacity map, offering local customers visibility into available electrical capacity. This resource enables businesses, developers, and residents to plan their energy projects more effectively.